Healthcare Redesign is a consulting firm that specialises in healthcare innovation, lean thinking in healthcare education and redesign. We use sustainable redesign principles.

Redesign offers an evidence-based approach to map, evaluate and refine the patient journey in healthcare, to meet demand and to ensure that processes implemented are safe, efficient and cost-effective.

Healthcare Redesign

The five main redesign steps

  • Scoping
  • Diagnosing
  • Implementing
  • Evaluating
  • Sustaining

Lean thinking

Redesign is combined with Lean thinking methodology embedded into each stage of the process in order to improve the patient’s healthcare journey.


Improving the patient’s healthcare journey

  • More timely access to care – e.g. shorter waiting times for outpatient appointments, surgical procedures.
  • A better patient and carer experience
  • Improved use of existing hospital resources
  • Improved work life balance for clinicians

Improving patient care

Redesign has significantly improved patient care and hospital performance around Australia and internationally.

8-ways-to-keep-your-writing-ideas-organized-285x300Healthcare Redesign partners with clients, clinicians and management to develop agreed strategies and timelines for engagement that will achieve early and optimal impact. Concurrently we work with your data management team to identify existing and potential markers and indicators that can be used to monitor and evaluate the impact of changes made and changed / improved outcomes for patients.

This methodology can also be applied to service areas within health such as supply departments, human resources and pathology/radiology to reduce waste and improve flow.

Our goal is to help your staff institute redesign and lean management processes in ways that resonate with existing organisational philosophies of work. A key contract outcome for Healthcare Redesign is to imbed sustainability and capacity.

Who we are

lauriLauri O’Brien RN, RM, BN, Master of Health Administration, Lean Six Sigma: Green & Yellow belt: Principal Consultant

Lauri has extensive experience in the acute healthcare sector as a midwife, senior clinician, clinical governance and change management roles in South Australia and interstate.
Six years of experience working with and leading one of the first Redesign programs at Flinders Medical Centre: ’Redesigning Care’ as a facilitator and then Deputy Director has given Lauri a wealth of experience in redesign and change management.
Her recent role in “Health Services Innovation Tasmania” (a 3 year, $12-million-dollar redesign program) involved mentoring and enabling the Program Officers across the state to implement change using primarily Lean methodology. This large body of work encompassed Medicine, Outpatients, Surgery, Mental Health, Emergency access and Patient Flow.
Lauri has the ability to facilitate wide scale projects which have large cultural and change management components.
She has the capability to teach Lean thinking in Health care for bespoke audiences.

Dr Bart O’Brien PhD Grad. Dip. Management: Senior Consultant

Bart has an extensive background in health focused information management and clinical change management. He has worked across the acute, community, aged care and disability sectors in both private and public sectors.
Most recently Bart has led information and change management teams with foci on identifying opportunities for organisational change and improvement. This work includes identification and development of outcome indicators to monitor the effect and impact of organisational change.
He also has a solid research record with experience in action research projects collaborating with clinicians to improve practice for better patient outcomes.